worldseed:~/tideglass$ cat support.md
Tideglass: Color Sort — Support
Need a hand? Contact World Seed, LLC at tea.x.random@gmail.com.
How do I play?
Tap a bottle, then tap an empty bottle or one with the same color on top. Each bottle holds four layers. Sort every color into its own bottle. From level 13, a capped bottle rests until you turn the rack. Undo and restart are always free.
What does Calm Coast include?
Calm Coast is a one-time purchase that removes interstitial ads and unlocks unlimited hints. It is not a subscription. The App Store displays your local price before you confirm. Every campaign puzzle remains free to play without buying it.
How do hints and ads work?
Early tutorial hints are free, and later puzzles include two free hints per attempt. After those, you may choose to watch a video for another hint. No video means no charge and no loss of progress. Interstitials may appear between completed levels after onboarding, with a minimum three-minute interval. Calm Coast owners do not need to watch videos for hints.
How do I restore my purchase?
Use the Apple Account that made the purchase, connect to the internet, then choose Restore purchases in Settings or Calm Coast. A pending transaction unlocks only after the store confirms it. If the store is unavailable, try again later; do not buy again to troubleshoot. Apple handles billing and refunds at reportaproblem.apple.com.
Can I play offline?
The puzzles and saved progress work offline. Purchases, restoration, and ads need a connection. Progress and preferences are stored on this device, with no game-account synchronization. Reinstalling can reset progress; device backups may retain it.
How do I change privacy or sound settings?
Settings contains sound, motion, and advertising privacy controls. Privacy choices appear when required by your region. The app requests contextual ads and does not ask for permission to track across other companies' apps.
How can I get help?
Email the support address above with your app version, iPhone or iPad model, system version, and steps to reproduce the issue. Do not send passwords, payment-card numbers, or Apple Account credentials.