worldseed:~/monster-bakery$ cat support.md
Monster Bakery: Math Games — Support
Need a hand? Contact World Seed, LLC at tea.x.random@gmail.com.
How do we play?
Choose a shift and tap the answer to each math question. Correct answers finish cakes for monster customers. A hint removes one incorrect choice. Wrong answers remove that choice and cost three seconds; an expired order shows the answer before the next cake. Every shift reaches its results screen, even after mistakes.
What is free, and what does the unlock include?
First Batch and Frosting Friends are free with unlimited replay. The optional Full Bakery Lifetime purchase unlocks Cookie Countdown and Birthday Rush as you progress. It is one payment, not a subscription. The U.S. base price is $4.99; the store shows your local price before confirmation. Hints and retries never cost money.
How do I restore a purchase?
Connect to the internet and use the Apple Account that made the purchase. Open Parents, complete the parent gate, and choose Restore purchases. A pending purchase may need parental approval. If the store is unavailable, check your connection and try again later. Do not purchase again to troubleshoot. Apple handles billing and refund requests through reportaproblem.apple.com.
Can we play offline?
Gameplay works offline. Buying, restoring, or initially recognizing the unlock needs an internet connection. After a reinstall, connect and restore. Apple and RevenueCat process purchase information separately from the scores and math answers stored on your device.
Where are scores and progress saved?
Best scores, shift progress, tutorial completion, and preferences are saved locally. Reinstalling can reset them; normal device backups may retain app data. There is no game-account score synchronization. Deleting the app does not delete Apple transaction records or automatically remove purchase-service records.
How do we change sound or motion?
Open Sound from the menu to change music, sound effects, and reduced motion. Pause a shift whenever you need a break.
What should I include in a support request?
A parent or guardian can email the support address above with the app version, device model, iOS or iPadOS version, and steps to reproduce the problem. Remove personal information from screenshots. Please do not send a child's name, photo, passwords, payment-card details, or Apple Account credentials.